Yes. Our office is always open and we always offer taxis for immediate dispatch if available. We’re open 24 hours a day, 365 days a year. There will always be a trained member of staff at the other end of the phone dealing with bookings or queries.
You can come to our Blyth headquarters any time to seek lost property or pay deposits. Unlike other taxi firms, we don’t divert our calls through to driver mobile phones throughout the night. This ensures there is always a trained member of staff taking care of your booking at all times which is vital for your peace of mind on late night and early morning work and travel connections.
You can call at any time for a taxi and we will always send one if available. The vast majority of the time, we are able to send a taxi immediately. If you’re booking a taxi to be at an event for a certain time, or need a 6, 7 or 8 seater vehicle, it is always advisable to pre-book to ensure we can get you a taxi on time during busy periods.
Unfortunately, we cannot guarantee to get you to a specific location for any agreed time. We are occasionally subject to unavoidable circumstances such as bad weather, road closures, breakdowns, driver emergencies, and other issues that may result in delays to the service. Unforeseen problems beyond our control occasionally occur and we’re unable to take responsibility for customer commitments. Therefore it is vital that you always give yourself surplus time to arrive at any destination. We are always confident that if you pre-book a taxi, we will be on time in 99% of cases. However, in the event of any delays in picking you up or getting you to your destination, we cannot be held responsible for any other arrangements you have made for after the taxi journey. We’re not able to pay compensation or refund the cost of a journey under any circumstances so please make sure you book transport for time-sensitive commitments with ample extra time to accommodate unforeseen delays.
Call taking staff in our office may not have access to the necessary information required to investigate any complaints or the means of actioning any rectifications to issues that you may have had. In the interest of dealing with any feedback as efficiently as possible, it’s necessary that you place it in writing and submit it by our online contact form or post.
